We help you deliver better customer service, improved staff morale, greater productivity, growth and lower operating costs.
Holiday Special Free Giveaway
In the spirit of the season we are giving away 50 free paperback copies of our popular book 'The Need For Change'.
This essential quick-read guide for managers explains some of the fundamental things many businesses seem to be missing, to their cost.
To get your copy just email your name and postal address to Gill@vanguardscotland.co.uk and we'll post it out to you in January. (Please be assured, we will never sell or give your contact information to anyone else.)
But be quick, they're going fast!
Last year, with the help of our consultants:
Our clients improved their service by 74%-200%
Our client's productivity increased, on average, by 30%
Our clients saved between £75k and £2 million
What We Do:
- Improve the end to end customer experience. This supports less effort for the customer which research has shown leads to greater customer loyalty and growth
- Achieve reductions in operating costs through increases in capacity, thus providing an alternative to outsourcing
- Create proven and lasting improvements in productivity and staff morale through better work design
- Help redesign operations to make sure that they support and deliver the organisational strategy
- Support organisational growth through flawless sales processes
Using the Vanguard Systems Thinking Method, customers have saved millions of Pounds, Dollars and Euros, turned around customer service, won national awards and gained competitive advantage.