Following all the positive emails I got after last week’s blog on spotting patterns in your work I’ve decided to do something special.

In the afternoon at the end of our upcoming conference on the 2nd of November I will run a special bonus session explaining in person and in more depth how to utilise this technique to advantage your work.

It will be really nice to get a chance to meet some of you in person and put faces to emails and if you have questions we can chat after the session.

The bonus session will last an hour and will cover:

• The different types of problems associated with the three main business models we all use.
• The causes of these problems.
• How to solve them fast to improve service, cut costs, improve staff engagement and transform your competitive advantage.

You’ll also learn how Scottish Life and City of Edinburgh Council won awards and received the highest accolades from their customers.

I am only planning on doing one session on this topic this year. So book your conference place now and get the bonus session included in the cost.

Stuart

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