Are You Sure You Have a People Problem?

Listen to this short radio broadcast from BBC Radio 4’s Four Thought programme.

Now tell me –

Are you sure it’s not your measures that’s making your people do the wrong thing for customers?

Are you sure it’s not your policies that are making your people unhappy?

Are you sure it’s not your processes that’s making your customers complain?

Are you sure you shouldn’t be spending more time in the work acting on the system?

Makes you think doesn’t it…

Stuart

 

“We teach leaders how to design and manage work, creating organisations that customers want to do business with and employees want to work for, whilst reducing your operating costs.

We help you make your business more resilient to changes in market forces, legislation, customer behaviour and economic downturns.”

Are You Sure You Have a People Problem?

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