Change Management Articles

In this section, you can find change management articles covering a variety of topics.

Our articles discuss pertinent issues about the design and management of work and and set out to challenge current management ethics in the way we manage our people and also performance. They provide food for thought and opportunities for today's managers to consider a better way to manage and design work using what we call the systems thinking method.

We hope our change management articles will help you gain deeper understanding of our methodology and the benefits that the method can bring you, but if you need further help or advice visit our Get Expert Advice page to see the options you have.

Articles

Right First Time - City of Edinburgh Council article on how they progressed after the consultants left
A Challenge to Convention
An introduction to systems thinking
Watch out for the toolheads
Changing Management Thinking
Why is service costing more?
Performance without appraisal
Systems Thinking & Management
Being customer-driven
Measurement & Management
The Theory of Variation
The Balanced Scorecard - is it up to par?
Partnering - a 4-part series on partnering and systems thinking
From 'Push' to 'Pull' - changing the paradigm for Customer Relationship Management (CRM)
Improving throughput in public sector planning and casework environments: Get our free special report on PDF
Citizen-centred services: A discussion of aims and methods
Public Sector Targets: Doing less of the wrong things is not doing the right thing
Why benefits processing should not be shared
Putting the Summary back in Summary Justice
An open letter to Ruth Kelly
Adult Social Care: A systems analysis and a better way
How Ministers have worsened benefits processing
Ministers should get out of management
The Modernisation Agenda: Public Services in a Dark Age
A Fair Cop? Not for the police
On Target to Achieve Nothing - How targets negatively impact your business
Fresh Thinking about Schooling - Maurice Holt on Education
The Business Excellence Model: Will it deliver?
Death to ISO9000: An economic disease
A Brief History of ISO9000: Where did we go wrong?
Care at a cost
Bootcamp tactics won't win the battle
The Paradigm Paradox
Do you have a people problem? Find out how to tell.
Is I.T. bugging you?

Here are other resources that you can access for free in the form of case studies, mini courses and videos on applying systems thinking as a management method to change your organisation's performance for the better.

Case Studies | Videos | Mini Courses | Reports