Change Management
Free Resources
Change Management using Systems Thinking
Do you want to take your organisation to the next level but would like more background on how it works and how it has worked for others?
This page allows you to download free resources such as case studies, articles, interviews and videos on applying Systems Thinking as a management method to change your organisation's performance for the better.
We hope they'll help you gain a deeper understanding but if they don't answer all your questions please don't hesitate to contact us to discuss how we might help your organisation or sign up to our free blog for more free resources.
Case Studies
- West Lindsay District Council - Planning Case Study
- NHS Tayside - Community Physiotherapy Service Case Study
- Financial Services - Pensions Case Study
- Call Centre improvement Case Study System Thinking intervention leads to £197,000 savings and a drop in staff turnover
Systems Thinking - General
- Essential steps to managing people effectively - YouTube video
- Deming's 14 points for Management - YouTube video
- 6 common project management mistakes - a Slideshare presentation
- An introduction to systems thinking
- Watch out for the toolheads
- Changing Management Thinking
- Why is service costing more?
- Performance without appraisal
- From 'Push' to 'Pull' - changing the paradigm for Customer Relationship Management (CRM)
- Systems Thinking & Management
- Fit for the Future - A 6-part series introducing systems thinking
- Being customer-driven
- Measurement & Management
- The Theory of Variation
- Partnering - a 4-part series on partnering and systems thinking
- The Balanced Scorecard - is it up to par?
- Sustainable Change in business - YouTube video
Systems Thinking - Public Sector
- Improving throughput in public sector planning and casework environments: Get our free special report on PDF or watch the video
- Citizen-centred services: A discussion of aims and methods
- Public Sector Targets: Doing less of the wrong things is not doing the right thing
- Why benefits processing should not be shared
- Putting the Summary back in Summary Justice
- An open letter to Ruth Kelly
- Adult Social Care: A systems analysis and a better way
- How Ministers have worsened benefits processing
- Ministers should get out of management
- The Modernisation Agenda: Public Services in a Dark Age
- A Fair Cop? Not for the police
- On Target to Achieve Nothing - How targets negatively impact your business
Systems Thinking - Education
- Fresh Thinking about Schooling - Maurice Holt
Systems Thinking & Business Excellence
- The Business Excellence Model: Will it deliver?
Systems Thinking vs ISO9000
- Death to ISO9000: An economic disease
- A Brief History of ISO9000: Where did we go wrong?
Other Change Manaement articles
MP3s
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