Change Management

Case Studies

Do you want to take your organisation to the next level? Using systems thinking change methodology our clients have achieved tremendous results. Our case studies below demonstrate how this works.

Vanguard Scotland have facilitated change programmes in leading organisations spanning different sectors for over 20 years. You'll find evidence of how they've overcome issues related to processes, costs, strategies, operations and staff morale, and at the same time boosted their customer service levels.

We hope these case studies will help you gain deeper understanding of our methodology and results, but if you need further help or advice visit our Get Expert Advice page to see the options you have.

	Case Study: Single Shared Assessment Council and NHS services joined forces to improve the process of assessing needs before care was provided. Find out how these professionals made their referral process 75% faster by focussing on what mattered to the service users.

	Case Study: West Lindsay District Council Planning Planning departments often attract criticism for poor levels of customer service. This change management case study highlights one particular planning department working to save money and to improve their service and value for money for their customers. Find out how they doubled the number of applications completed in under 5 weeks.

	Case Study: NHS Tayside Community Physio Service Professionals in this service face problems with increasing waiting times, increasing demand for service and pressure to make financial savings. Several 'traditional solutions' had been tried but the problems persisted. This case study shows how these health professionals reduced patient waiting times from 14 weeks to a maximum of 2 weeks.

	Case Study: VELUX (UK) Call Centre Improvement An already successful organisation improved their call centre service quality by focussing on what matters to customers. The change lead to £197,000 savings and a significant drop in staff turnover.

	Case Study: Glasgow Housing Association In this extract from John Seddon's book 'Delivering Public Services that Work - Vol. 1', the case study illustrates how housing professionals managed to save £2 million in rent arrears, improved service performance by 18% and reduced their letting times from 56 days to just 13 days.

Here are other resources that you can access for free in the form of articles, mini courses and videos on applying systems thinking as a management method to change your organisation's performance for the better.

Articles | Videos | Mini Courses | Reports