Change Management

Strategy Session

A change management strategy session that will put you on the road to maximising the performance of your organisation - in just 4 hours.

Have you ever wanted to optimise the performance of your organisation, division or department? We will show you the way in this short strategy session.

Firstly what do we mean by optimisation? We mean squeezing everything you can out of everything you’ve got. Revolutionising your service, raising morale, creating marketing that pulls over and over again, all with low costs.

Here are some real life examples of improvements our clients have achieved from working with us using our change management strategy techniques.

VELUX UK

Operating costs reduced by in excess of £1,000,000
Average customer call waiting time reduced to 8 seconds
Highest customer satisfaction ratings of all VELUX sales companies in Europe
Overall staffing requirement 30% lower than would have been without systems intervention
Employee turnover and absence rates dropped to less than half the industry norm
Call centre agent productivity increased by 30%
Independent research found the highest levels of employee engagement of any organisation studied

Edinburgh City Council Roads Department

Increase in productivity by 200%
Average time to repair a pothole improved from 333 days to 39
92% improvement in their response rate to requests for their gully cleaning service
Winners of the Guardian Public Services Frontline Engagement Award 2009 for improved public services
Winners of APSE 2010 award for Best Efficiency Initiative

What we think you will find most interesting is that our clients achieve these results by doing the exact opposite of what most traditional management gurus and academics recommend.

In the cases highlighted there was no target setting (in fact we removed them), no extra resources (in some cases there were less) and no incentive schemes (because we took them out). So how did they do it?

What did they do?

What they did was to take a our advice on a revolutionary approach to design and management of work.

They learned how seeing their organisation from the customer’s point of view would give them instant clues for improving service and cutting costs.
They discovered that not all types of demand are the same, and that some demand is caused by a failure of their system. Stopping this demand released capacity and led to cost savings.
They found out exactly how to use measures so that they were guided to the areas of biggest opportunity and could then specify exactly how much improvement had been made.
And much more...

Our Change Management Strategy training offer:

We know that the recession is making it tough for everyone right now. Though the irony is that if ever there was a time that you needed to learn how to maximise the capabilities of your organisation it’s now.

So we want our strategy workshop to give you the maximum value for the lowest investment. Just gather your management team (about four or five senior managers works best) and get them in your board room for half a day.

We will come to you and run a session that gives them the exact principles they should apply to maximise the potential of the organisation.

What others have said about this workshop:

"Excellent, able to adapt and apply his knowledge"

"I am very grateful for being allowed to attend this workshop and I can't wait to practise all I have learned today"

"I really enjoyed the course, one of the first times I have paid attention all the way through a course!"

"The workshop was excellent and eye-opening! It showed me that I've been managing and measuring the wrong things for the past 20 years!"

Our unique guarantee:

We are unshakeably confident in our method's proven results, so the workshop comes with a unique guarantee. At the first coffee break we will ask your team this question:

“Are you getting value from this workshop?”

If they don’t all agree then we can stop the training, we will leave and you don’t pay a penny. So the risk is ours. If you don’t feel we are proving value you don’t pay, it’s as straightforward as that.

Who this worskshop is best suited for:

We have little experience in manufacturing organisations, so with respect, if you want to make your goods production line more efficient it’s very unlikely that we can help you. Our methods and expertise work best in organisations or departments where people deliver services to other people.

Also please don’t use this as a ‘prove it session’. Unless everyone in the room is open to trying a radical change to see if it really works there’s not much point in having us in. You’ll be wasting both our time and your money if all you want to do is tell us why this won’t work in your organisation.

We want to deliver value, it’s that simple.

Slash costs and improve service

Find out , for free, how your organisation can slash costs and improve service. Simply sign up here to get your free report.

Regards

Stuart Corrigan
Vanguard Scotland MD