Change Management
Strategy Session
A change management strategy session that will allow you to learn how to maximise the performance of your organisation - in just 4 hours.
Have you ever wanted to optimise the performance of your organisation, division or department? We will show you the way in this short strategy session.
Firstly what do we mean by optimisation? We mean squeezing everything you can out of everything you’ve got. Revolutionising your service, raising morale, creating marketing that pulls over and over again, all with low costs.
Here are some real life examples of improvements our clients have achieved from working with us using our change management strategy techniques.
VELUX
- 12 functional units combined into a single point of contact for all customer transactions
- One-stop capability in excess of 94%
- Highest customer satisfaction ratings of all VELUX sales companies in Europe
- Employee turnover and absence rates less than half the industry norm
- Call centre agent productivity increased by 30%
- Independent research found the highest levels of employee engagement of any organisation studied
- Operating costs reduced by in excess of £1,000,000
- Average wait time reduced to 8 seconds
- Overall staffing 30% lower than would have been without systems intervention
- Failure demand and waste reduced dramatically
Edinburgh City Council Roads Department
- Increase in productivity by 200%
- Time to repair from 333 days to 39
- Winners of the Guardian Public Services Frontline Engagement Award 2009 for improved public services
Financial Services
- From 942 days to settle a claim to two weeks
Housing
- 212 days to complete a repair down to 8
- Number of visits to complete a repair from 3.8 down to 1.3
What we think you will find most interesting is that our clients achieve these results by doing the exact opposite of what management gurus and academics recommend.
In the cases highlighted there was no target setting (in fact we removed them), no extra resources (in some cases there were less) and no incentive schemes (because we took them out). So how did they do it?
What did they do?
- What they did was to take a revolutionary approach to design and management of work.
- They learned how seeing their organisation from the customer’s point of view would give them instant clues for improving service and cutting costs.
- They discovered that not all types of demand are the same, and that some demand is caused by a failure of their system. Stopping this demand released capacity and led to cost savings.
- They found out exactly how to use measures so that they were guided to the areas of biggest opportunity and could then specify exactly how much improvement had been made.
- They got a simple four-step method for uncovering the hidden waste that causes problems and consumes resources in organisations.
- They saw the importance of getting knowledge about how the work works and were taught a five step model for redesigning processes and polices so that they deliver optimum service at the lowest possible cost.
- And they found the secret of the famously successful Japanese method for sustaining and improving on changes over and over again.
Our Change Management Strategy training offer:
We know that the recession is making it tough for everyone right now. Though the irony is that if ever there was a time that you needed to learn how to maximise the capabilities of your organisation it’s now.
So we want our strategy workshop to give you the maximum value for the lowest investment. Just gather your management team (about four or five senior managers works best) and get them in your board room for half a day.
We will come to you and run a session that gives them the exact principles they should apply to maximise the potential of the organisation.
What your team will learn:
- How to improve their management effectiveness by over 95%
- Why mission statements are a waste of time and money and what to do differently to guide every member of staff in your business to do the right thing for the customer and the business
- How to craft the vital few measures necessary to run the business and put a microscope over the areas that are failing
- How to see processes from the customer’s perspective. What they want you to do and what you actually do might be two different things
- How to get knowledge about why and where processes are failing
- How to get to the root cause of failure in your business. Would you be surprised to learn that in most organisations changing only two or three policies will turn the business around?
- You will also learn the complete step-by-step blueprint for designing and running a change programme, who should be involved and how long it should take. This will save you thousands of pounds and hours in false starts
- And we will show you exactly how to pick off each problem in your business one by one
Here’s what others have said about this workshop:
"Excellent, able to adapt and apply his knowledge"
"I am very grateful for being allowed to attend this workshop and I can't wait to practise all I have learned today"
"I really enjoyed the course, one of the first times I have paid attention all the way through a course!"
"The workshop was excellent and eye-opening! It showed me that I've been managing and measuring the wrong things for the past 20 years!"
Our unique guarantee:
We are unshakeably confident in our method's proven results, so the workshop comes with a unique guarantee. At the first coffee break we will ask your team this question:
“Are you getting value from this workshop?”
If they don’t all agree then we can stop the training, we will leave and you don’t pay a penny. So the risk is ours. If you don’t feel we are proving value you don’t pay, it’s as straightforward as that.
Who this course is best suited for:
We have little experience in manufacturing organisations, so with respect it’s very unlikely that we can help you. Our methods and expertise work best in the service sector, both private and public.
Also please don’t use this as a ‘prove it session’. Unless everyone in the room is open to trying a radical change to see if it really works there’s not much point in having us in. You’ll be wasting both our time and your money if all you want to do is tell us why this won’t work in your organisation.
We want to deliver value, it’s that simple.
So if you are interested please just complete the short form below and we will call you to discuss whether the workshop will be in your particular organisation’s best interests.
Your investment
Our normal fee for a one-hour presentation is £1800.00, that’s because we have to spend a day customising the material to the client. But we want to make this an affordable high value session, so that you can walk away with practical lessons and tools you can start to use immediately in your business.
Most importantly if you are thinking about partnering with a consultancy firm at anytime in the next few years we want to be your partner of choice and for that reason we're making you a recession beating offer of £795.00 ex VAT for the workshop.
Why you should take action now
We only have a limited number of days available for this offer (about 10 over the next six-months) so if you would like to book we recommend you do so early to give you the best choice of dates.
Strategy Session
Regards
Stuart Corrigan
Vanguard Scotland MD