Free Reports

Many of our reports are either specially written for our clients or are given away exclusively to those who chose to subscribe to our free blog. As an exception the reports below are available for free public access. You need to provide your name and email to receive them but you can very easily unsubscribe at any time and we promise never to pass on or sell your email address, so you can feel safe.

Cutting Costs in Service Delivery
This report, entitled 'How to Slash Costs and still have your Service Sizzle', challenges the assumption that you can either have good service or low cost, not both, and offer answers on how to run things better and cheaper.

Listen to a quick excerpt of an interview with our MD about cutting costs whilst improving service.

Hear the full interview and download a free PDF report

Turning Around Failure in Housing Services
In a short series of 3 free reports we challenge the assumptions around how to design and run social housing systems and offer answers on how to run them better and cheaper.

Go to the Housing Services report Sign Up page

10 Reasons Why Change Programmes Fail
The pitfalls that can sink a change programme are many and varied, but fortunately we have a list to help you avoid them...

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Managing a Local Authority Planning System
Why planning isn’t working and what to do about it. A change in planning requires a new system of validation, measurement and policy, as well as distribution and management of work.

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You may wish to explore our other free resources on applying systems thinking as a management method.

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