Housing Services Training
Our Housing Services workshop is designed for housing professionals & customer services/improvement professionals.
Vanguard Scotland have helped housing organisations throughout the UK improve their repairs, allocations, voids and arrears processes, achieving performance never thought possible whilst still cutting costs.
Delegates will be presented with relevant case studies showing solutions applied in both planned and programmed works.
What to expect from our Housing Services workshop:
- Why does housing need to change?
- Identifying the root cause of a problem
- The housing lifecycle
- Running housing from a different perspective: results that can be achieved
- How to run repairs better
- How to improve allocations and voids (project environment)
- Building a void network
- Managing the network
- Better contractor management
- Rent collections
- Starting points for change
- Demand, Capability & Flow
This course can be delivered for your organisation in house on demand. Please contact us for more information on office@vanguardscotland.co.uk