Secrets of High Performing
Call Centres
Here are the available options for your ‘Secrets of high performing call centres’ Programme:
This programme is unique and is only available through us.
1. Listen to: 'The rise and fall of call centres'
Find out
1. Why outsourcing isn't necessarily a cheaper option.
2. How call centres can do the right thing for customers AND keep costs down.
3. Why interactive voice recognition systems can actually increase costs and destroy your relationship with your customers.
4. How your call centre can provide the best service in the industry.
2. Download Research Report and Article
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Research report on call centre staff engagement The value added to organisation using a systems thinking approach incontact centre design and operation |
3. FREE Secrets of high performing call centres
eCourse
This free eCourse includes:
- Why call centres fail
- Truth about targets
- Why 1:1s don’t work
- Why you should look through the eyes of the customer
- Get knowledge
- Employee engagement
- Steps to call centre improvement
Find out more about how to maximise the performance of your call centre.
4. FREE contact centre articles
We invite you to download as many of our free contact centre articles as you wish. Written by Vanguard’s founder John Seddon, these articles have been widely published in many industry magazines. We hope you will find them useful.
5. Secrets of high performing call centres
Comprehensive Step-by-Step eBook for Only £25.00
Get fast and effective change in your call centre. This is our unique complete step by step guide to dramatically boosting customer satisfaction, building strong employee engagement and slashing costs in your call/contact centre by Stuart Corrigan and Ron Skea.
For £25, here’s what you'll get:
- Three ebooks in PDF format
- MP3 file of the guide book
- Templates you can start using tomorrow plus other bonus materials
Discover how to start making your call centre a world class business.
