Secrets of High Performing
Organisations
Available only from Vanguard Scotland
Want to make your organisation world class?
Vanguard Scotland, renowned systems thinking management consultants, have created an ebook sharing the Systems Thinking Method that has aided in the success of so many of the leading service organisations across the world.
With a trail of successful implementations in both the public and private sector, the Systems Thinking method of management has gained the attention of big business and governments alike as they seek a way out of economic hard times without loss of service.
If you are interested in improving your business, or simply in learning more about a system others have used to get results, then this book is an excellent place to start.
Buy now at £25
What you will get from the eBook
The steps to a 20-minute implementation which will make sure that your people are focused on solving customer problems, in a way that is best for both the customer and the company.
A single day customer survey technique which you can reuse again and again across different areas. Implement this idea and not only will you improve service but also boost morale and save money too.
An explanation of why using targets will not only make your organisation perform badly but also lead to poor customer service. You will learn how to use measures to help you understand and improve the performance of your organisation.
A 3-column easy, non-technical method for studying processes that allows you to identify and cut out much of the non-value adding work that hurts your service ratings and adds to your costs.
A 6-step model that will let you pinpoint the solution for change. You'll see how to bring the information you've gathered and put it together in a compelling picture that will defuse internal resistance to change.
8 easy steps on how to present that data to senior executives so that they can't help but take action. Never be boring with data again.
The eBook contains 3 guides
A simple yet effective data gathering method. This details simple, sequenced steps for gathering the data you will need to find out why, and to what extent, your organisation is failing.
Analysis tools templates are included so that you have them at your fingertips.
Essential techniques for creating attention grabbing change programme presentations. The second guide explains how to bring all the data together, and present it in a way that makes a compelling case for change. The best bit about this is that your boss will be very impressed with your insight into the business. Blank templates and graphical step-by-step instructions are included to make the job easy for you.
A guiding hand. In the third guide will coach you on how to set up a test area in your organisation and how to take even the best performing organisation to the next level. By following the advice in this guide you will be able to make a significant improvement to performance every day you turn up to the office.
Feedback about the eBook
"Just finished your ebook. This should become the definitive ‘Systems Thinking’ reference book as it contains valuable information for both the novice and the experienced practitioner alike."
Derek Shankland, Business Change Analyst, Finance and Customer Services, North Lanarkshire Council
“For me personally the e-book has been a very useful reference source that I have dipped into at each stage of the review. It is accessible and explained in straightforward language that allows me to quickly use it to structure each part of an intervention."
Simon Walters, Head of Corporate Review and Development, City of Lincoln Council
Your Guarantee of Success | Our no questions asked 60-day money back guarantee policy
With your purchase of our ebook, the risk is all on us. If you really can't get it to work, drop us an email and we will refund your money in full.
If you really can’t get it to work, drop us an e-mail and we will refund your money in full.
What does it cost?
The programme is available to download in convenient PDF format, for only £25.00.
Payment Method
Your payment is processed through secure online retail outlet Clickbank. We trust them and this is our preferred method of trading but if you are based in the UK and would prefer to pay by cheque please contact us at office@vanguardscotland.co.uk to arrange this. Please note that this will delay the fulfilment of your order until your cheque has arrived and cleared our bank.
