Who we work with
We help service organisations become industry leaders.
Most Vanguard Scotland clients are in service organisations from the public and private sectors. These are organisations that provide a variety of professional services to customers. Each aims to become a leading organisation in the field they operate in.
Do you find yourself in similar situations to these?
You have spent your budget on training but struggle with getting the results you want. This is common. Like many managers, you are keen to help your staff improve performance but when the desired results aren’t delivered, you wonder what to do next.
You find yourself employing more and more people but the volume of work keeps increasing. You’ve tried paying overtime and employing part-timers but the situation is not improving and your costs are escalating. You ask yourself if you need to reassess your business and customer needs.
You have to do more with less. You’ve been told that you need to cut costs and spending significantly this year due to budget constraints. You really have no idea how to cope with increasing customer expectations with less money and without having an impact on quality.
You have tried several change programmes but there has not been significant performance improvements or they are not sustainable. Your teams are still not engaged in the change programme and are still in conflict. Many change programmes that you have been involved in or seen in your organisation only lasted a few months and everything is back to square one.
You have excellent incentives and bonus schemes at work. Your staff are still unhappy and many complain that they are under a lot of pressure. Your absence rates are not getting any better and staff turnover is still high.
You find yourself in a lot of meetings such as customer focus groups, improvement teams and best practice teams. Customers are still complaining and you wonder if you need to give it some time before things improve. But, for how long? You start to question whether you are doing it right.
Your quality checks and targets are telling you that everything is fine but your customers are still complaining about the service they receive from you.
If you’ve experienced one or more of these situations, please read on. You’re in the right place.
Client Categories
Our clients fall into the following categories:
Finance, Energy, I.T., Local Government, Police, Courts Services, Health Services, Housing, Roads, Environmental, Leisure, Sales and Service, Social Work, Call Centres
Client Traits
Clients we have worked with share many of the following traits. If you share similar traits, Vanguard Scotland can help you in achieving results you never imagined possible.
You are willing to challenge, and be challenged about, your current ways of thinking. You are frustrated with the results of traditional management methods and training. You want to challenge the status quo and you want to learn a new and different way of thinking.
You want improvements that are sustainable in the long term. Short term changes and results aren’t good enough for you. You will not be satisfied with quick wins that won’t last.
You want to deliver industry leading service to your customers that is the envy of your competitors. Delivering quality service to your customers is your passion and you want to stay ahead of the game.
You are willing to invest your time and get involved. You want to drive this change and get your hands dirty. Your involvement from the start is crucial to you as you want to understand and find out first-hand what is going on currently and what needs changed. You want to lead from the front.
You have the drive to get rid of barriers that stop your organisation from delivering quality service. You remove obstacles that prevent your staff delivering what matters to your customers.
Find out how Vanguard Scotland consultancy works to help you run change programmes that deliver results with highly motivated staff at reduced costs. To discover the sort of results your business in particular can expect from a successful change management strategy we offer short and affordable business strategy sessions.